Hosts and landlords can arrange help remotely. One reviewer's Airbnb guest couldn't open the door on a Friday night while the host was away — a locksmith sorted it the same evening.
“My Airbnb guest called Friday night saying that the key from the safebox wasn't opening the _door_. I was out of town so I called and booked over the phone. Very professional service, I was updated over the phone, lock fixed within the hour. Very happy with everything. ⭐”
“I wasn't even at the property. My tenant called saying that there was an issue with the _lock_, so I arranged everything over the phone. The locksmith kept both of us updated and sent me the invoice afterwards and I was able to pay online. Saved me driving across London for something that was sorted in one visit.”
“Had a locksmith booked regarding a rental property in North London after the tenant problems with the lock. The issue was dealt with quickly and I was kept updated throughout the process. I wasn’t able to pay in person, so a payment link was sent over which made everything very convenient. Smooth experience all around.”
“Super friendly and quick call out, helped explain what issue was and allowed photos to send to landlord”
“Very reliable. I called them because my tenants broke the _key_ inside the lock, therefore they were locked outside, and I had Alin at my address in less than the mentioned 30 minutes of waiting time. Alin was nice, very polite, and always positive. He solved quickly, we had to replace the lock and the final work was really looking good. Huge thanks!”